
RESEARCH FINDINGS
Significant Factors Influencing the Tourists’ Hotel Selection in Chiang Mai





Several significant factors were found to influence the hotel selection of tourists in Chiang Mai.
1. Hygiene, cleanliness, and social distancing policy
There were several sub-aspects of this factor that influenced their hotel selection during
the current COVID-19 situation. Nearly half of the respondents (47.5%) strongly agreed that
hotels in Chiang Mai should have a policy of disease control and prevention.
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2. Location of the hotel
57.5% of the respondents agreed that they compared the locations of different hotels for
their convenience in transportation before booking one.
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3. Hotel services
Over half of the respondents (52.5%) strongly agreed with the sub-aspect indicating that
they selected the hotel which provided necessary facilities and amenities for the stay during
the current COVID-19 situation.
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4. Price per room
57.5% of the respondents agreed with the first sub-aspect showing that they would
recommend the hotel that had a reasonable room price to others. The second sub-aspect
that another 57.5% of them agreed with was that they studied the reviews about hotel prices
in Chiang Mai during the current COVID-19 situation on different websites. It can be seen
that the hotel prices have significantly influenced many respondents' hotel selection.
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5. Hotel safety and security
There were 55% of the respondents who agreed with the sub-aspect showing that they
thought hotel safety and security influenced their hotel selection during the current
COVID-19 situation.
